Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return under the following conditions:

Returns

You may request a return within 14 days of receiving your order, provided that:

  • The product is unused and unopened
  • The item is in its original packaging with the original seal intact
  • The product is in the same condition as it was delivered
  • Proof of purchase is available

For hygiene and safety reasons, any product that has been opened, used, or has its seal broken cannot be returned.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days
  • The refund will be issued through the original payment method or an agreed alternative method

Non-Returnable Items

  • Opened or used products
  • Items without original seal or packaging
  • Sale or discounted items (unless defective or incorrect)

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same product, please contact us.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

How to Request a Return

To initiate a return, please contact customer support with:

  • Order number
  • Reason for return
  • Clear photos (if applicable)